Privacy Policy

Brisbane Car Yard is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Brisbane Car Yard manages personal information. It is structured as follows:

Personal information Brisbane Car Yard collects
Use and disclosure of personal information
Automated decision making
Cookies
Links to other websites
Marketing
Overseas transfers
Access and correction
Contacting Brisbane Car Yard and complaints
Changes to Privacy Policy

1. Personal information Brisbane Car Yard collects

The main types of personal information Brisbane Car Yard collects and holds are:

contact and identification information for individuals seeking to buy or sell vehicles with Brisbane Car Yard such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
vehicle and servicing details for Brisbane Car Yard's customers including vehicle registration, vehicle purchase details, service appointment bookings;
finance details for Brisbane Car Yard's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
contact details for individuals working for Brisbane Car Yard's business partners and suppliers;
information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
other information provided by individuals while interacting with Brisbane Car Yard.

Brisbane Car Yard collects personal information in the course of running its business in a range of different ways, typically through:

interactions with individuals (e.g. through any records Brisbane Car Yard keeps of telephone calls, or emails received, or messages sent to Brisbane Car Yard or posted on Brisbane Car Yard's pages on social media);
Brisbane Car Yard's website;
use of social media;
employment applications;
third party service providers; and
provision of customer service and support.

Where practicable, Brisbane Car Yard collects personal information in connection with running its business directly from the individual concerned. On occasion Brisbane Car Yard may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Brisbane Car Yard stores personal information in electronic and paper form.

Brisbane Car Yard uses and discloses personal information as follows:

to source vehicles and sell them to Brisbane Car Yard's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
to manage arrangements with Brisbane Car Yard's customers and prospective customers;
to obtain products, services or information from Brisbane Car Yard's suppliers;
to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Brisbane Car Yard knows about them);
to operate and manage Brisbane Car Yard's website, social media and other communications and media channels;
subject to applicable laws, to conduct marketing;
for processing and assessing employment applications; and
for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Brisbane Car Yard. For example, Brisbane Car Yard may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Brisbane Car Yard also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Brisbane Car Yard uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Brisbane Car Yard uses in the operation of the computer program is browsing history on Brisbane Car Yard's websites, name, contact information, and other information you may input into Brisbane Car Yard's websites. The level of human oversight Brisbane Car Yard provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Brisbane Car Yard's staff.

4. Cookies

Brisbane Car Yard uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Brisbane Car Yard's web server. Brisbane Car Yard may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Brisbane Car Yard's platforms and those social media platforms. Brisbane Car Yard's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Brisbane Car Yard's website.

5. Links to other websites

Brisbane Car Yard's website may contain links to third party websites. Brisbane Car Yard does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Brisbane Car Yard and do not wish to receive these communications from Brisbane Car Yard in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Brisbane Car Yard.

7. Overseas transfers

Brisbane Car Yard's website/s are hosted in Australia. On occasion, a third party service provider Brisbane Car Yard engages or that Brisbane Car Yard is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Brisbane Car Yard holds about them by contacting Brisbane Car Yard during business hours on (07) 3195 3851 or via the contact page.

Brisbane Car Yard may require an individual making a request to verify their identity before processing their request.

Brisbane Car Yard will aim to respond to all requests promptly and within 30 days.

Brisbane Car Yard may refuse a request where permitted or required by law. Brisbane Car Yard will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Brisbane Car Yard and complaints

If you have any queries, concerns or complaints about how Brisbane Car Yard handles your personal information please contact Brisbane Car Yard during business hours on (07) 3195 3851 or via the contact page. Brisbane Car Yard may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Brisbane Car Yard can understand the nature of your concern. In most cases, Brisbane Car Yard will ask that you put your request in writing.

Brisbane Car Yard takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Brisbane Car Yard's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

Phone: (07) 3195 3851
Mailing Address: 976 Ipswich Rd, Moorooka, QLD, 4105

10. Changes to Privacy Policy

Brisbane Car Yard may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.